“5” Star Reputation. We hold ourselves to high standards and pride ourselves on being one of the most highly-recommended dentists in Winchester, VA. See what sets us apart and why patients love visiting Shenandoah Family Dentistry.
Shenandoah Family Dentistry
Patient Review by Suzanne M
I visited Shenandoah Family Dentistry after waking up at 3 A.M. in the morning with my entire face throbbing from pain. I called in not long after they opened at 7 A.M. I spoke to Ashley at the front desk, who asked how soon could I come in.... Really? I was actually being asked when I could get in. Much to my surprise, I blurted out, uh 9 A.M., she explained that 9 was fine and to come on in. I ran into a few delays along the way, but called to see if they'd still see me. Ashley assured me it was fine and I arrived at 9:30 A.M. Let me tell you all.... I walked into an experience.... I was meant with a refreshing welcoming aroma with a tastefully decorated spacious waiting area. The registration process was painless and the wait was minimal. I was called back by Dental Assistant, Kari who gave me a brief tour of the facility and presented me with a gift at the end of my tour. (super nice touch, thank you) As I waited, I enjoyed the heated massage dental chair. Kari took my x-rays with such care - she knew my mouth just hurt!!!! Everything was explained to me and I verbally answered a quick questionnaire, which gave the dentist (Dr Pell) a little more insight as to how to proceed with me personally. Dr. Pell was friendly, easy to communicate with and quite efficient. I actually believed him, when he said he'd help to get me comfortable. He reviewed the x-rays, came up with a plan, ran it past me and it's now scheduled to be executed..... tomorrow!! Who would have thought? I sure didn't. After speaking to the dentist and scheduling my appointment, Tanni (sorry, I probably spelled it wrong) walked me down around the corner to the billing department. There I was introduced to Dottie, the office manager. She provided the icing on the cake as she reviewed costs and insurance. She was professional, competent, didn't mix words and looked you straight in the eye. I appreciated her helpfulness in figuring out the issue with my insurance. I walked in clueless about my dental insurance, but walked out with an account number and the details I needed. I just want to say, thank you Shenandoah Family Dentistry for a positive, professional, not often heard of awesome customer service experience. Thank you.
- Suzanne M
Patient Review by Rhonda C
I am very happy with dental work Shenandoah Family Dentistry did for me. Dr. Pell and his staff are wonderful, very kind people. They answered all my questions and I'm very happy with the outcome. Outstanding service!
- Rhonda C
Patient Review by Noreen H
I cannot say enough good things about this office! Everyone in that office works as a team! If your one to get the jitters thinking about going to the dentist then this is the place for you!! Dr, Bohrer and his team are professional and extremely compassionate ! The best of care that include and respect your concerns as a patient! The atmosphere is very happy and inviting! If you've been putting off going to the dentist because of those jitters just pick up that phone and make an appointment NOW! Thanksgiving is almost here! Make sure you don't miss out on all that yummy food and Pictures to show off those pearly whites!! SMILE
- Noreen H
Patient Review by Connie C
Shenanoah family denistry is just that they treat you like family. Professional, punctional, and pleasant! Very caring and gentle when working on you! Highly reccomend them
- Connie C
Patient Review by Sharon S
Very impressed with every aspect if this practice! Everyone was very kind, informative, & gave clear details of every step and plan. Can’t say enough good about the entire staff. Highly Recommend!!!
- Sharon S
Patient Review by Rebecca M
Everything was very nice. The friendliness of the staff made check in a breeze. I am always nervous going to the dentist but Becky made me feel welcome and calm for the initial exam and cleaning. Dr. Pell was very kind and knowledgeable and calmed my nerves. I'm glad I chose Shenandoah Family Dentistry.
- Rebecca M
Patient Review by Christopher L
I had a great experience at Shenandoah Family Dentistry. The place was clean, the people were friendly, and everyone knew what they were doing. Will definitely be going back!
- Christopher L
Patient Review by Larissa S
My hygienist was extremely nice and informative, she was very concerned of my comfort level while there and explained everything in detail, i will definately stay this office!
- Larissa S
Patient Review by Derrick L
The staff Was helpful, kind and caring. the dentist did a wonderful job in correcting my sons dental issues. I would recommend to family and friends.
- Derrick L
Patient Review by Mary C
My visit with Shenandoah Family Dentistry has been one of the most comfortable experiences I've had. The staff is all very friendly and intuned to whatever your situation may be. They all make you feel as not only just a patient, but like family from the first time you walk in.
- Mary C
Patient Review by Gregory S
Thus far I have received consistently great service in a wonderful atmosphere surrounded by great people who are good at their jobs. Five star review!!!!!
- Gregory S
Patient Review by Cliff H
Dentist and staff are among the best I have ever visited.
- Cliff H
Patient Review by Nicole Q
It was my first time at SFD and my infant wiener with me. Not only the office is gorgeous, clean and inviting, the dental service is superior than what I've had before, but everyone went above and beyond for me and my daughter. She got upset during the visit and the staff held her, played with her and made sure she and I had a good experience. I'll make sure to refer everyone I know. Thank you so much for all you guys did. It sure won't be forgotten and I'm forever grateful.
- Nicole Q
Patient Review by Nathan T
Very friendly staff. My first visit was wonderful and they made me feel like this dentist office was the one for me.
- Nathan T
Patient Review by Rick C
This is one of the most high tech dental offices around. The staff is very professional and they really care about your dental needs. I went in for an oral appliance for sleep apnea. The process was very easy and my new sleep appliance is just what I needed. Thanks Dr Pell
- Rick C
Patient Review by John K
My first visit to Shenandoah Family Dentistry could not have been better. State of the art equipment throughout, personable, knowledgeable and helpful staff, willingness and ability to work with me around scheduling problems. A highly positive experience!
- John K
Patient Review by Teresa S
I had an urgent dental instance and was fit in immediately. All of the staff, hygenists, and doctor made me feel at ease and were so attentive, caring and professional. My discomfort was met with patience, understanding and a plan for treatment. I will be returning here for all of my dental care. Two very enthusiastic thumbs up, exemplary experience !
- Teresa S
Patient Review by Conchita W
My visit to Shenandoah Family Dentistry was a very good one. Beautiful office and very friendly staff. I was very impressed and new to the area I am very pleased with my referral to this office. I intend to make this regular dentist and I am looking foward to getting the dental work done that is much needed.
- Conchita W
Patient Review by Eve G
My experience was far beyond my expectation! Besides the professional, courteous, and experienced staff, the outcome of the dental work done by Dr Jared Pell was absolutely outstanding!! I was amazed! This is the best dentist ever! I would recommend him to everybody.
- Eve G
Patient Review by Liz D
Each technician that has worked with me is kind, gentle and well educated. Dr. Pell is very welcoming and calming. He explains everything thoroughly and will happily answer any questions you have
- Liz D
“I appreciate being seen by Dr. Pell so quickly. Thanks to the caring and kindness of the staff for the all they do to make the visit so comfortable. Keep up your wonderful attitudes and friendly help. I feel so secure in what Dr. Pell explains about my dental situation and the options available. He has the most recent and up to date equipment to help the visit be as pleasant as possible.”
– Barbara B.
“Got to love a good report from the dentist! Thank you Dr. Jared Pell for investing in your patients with a state-of-the-art office/equipment and top-notch, attentive staff. Well done!
Thank you, Jennifer, for your ‘gentle hand’ and Dr. Travis Bohrer for being so thorough. I always leave Shenandoah Family Dentistry confident that I have received the best care possible. I love going to the dentist!”
– Belinda L.
“Everyone was knowledgeable and friendly. The offices are bright and spotless. Dr. Bohrer’s evaluation, explanation and recommendations were easy to understand and very a comfortable resolve for my concerns. Already recommended to three others.”
– John G.
“The staff was very friendly and helpful. It was nice coming into a new place and getting smiles as soon as you walked through the door. Everything was explained in detail. Made me very comfortable.”
– Misty C.
“I love every minute I spend at Dr. Pell’s practice. Everyone is so kind, friendly, and caring that I enjoy each visit more than the last. Jennifer has been working with me and cleaned my teeth yesterday. She is fabulous. The modern techniques employed by Dr. Pell’s office are amazing. The results are outstanding and the comfort level during the procedure was terrific.
I have much more work scheduled with Dr. Pell, and I can hardly wait for my next appointment to continue same. It was my lucky day when I searched the Web for a new dentist and found Dr. Pell’s website. I can’t believe the new world of dental care he and his entire staff provide. I regret that I didn’t look for a new dentist sooner.
Anyone from Martinsburg either seeking a new dentist or who wants to enter a real dental practice where the patient comes first and receives magnificent results should run to your phones and make an appointment now. You will be so glad you did.”
– Dixie D.
“At Shenandoah Family Dentistry, you feel like a guest more than a patient. The staff is friendly and takes your care into concern from the moment you enter the office. I highly recommend SFD; the new facilities are very nice, comfortable, and clean.
The entire staff, from the front desk to dental chair, are easy to talk to and provide excellent communication about your dental health. I am not big on having dental work done, however, SFD make my visits enjoyable and even fun. Thanks SFD.”
– Seth C.
“Dr. Pell’s office is really wonderful. Generally, I do not like going to the dentist, but after being a patient of Dr. Pell’s, I am warming up.
Dr. Pell has many neat dental tools that actually make the experience more comfortable, less painful, less fear inducing, and kind of educational and cool. The hygienists are very nice and professional and good at explaining procedures.”
– Victoria B.
“An excellent visit to the dentist. The staff was very friendly and helpful with everything from registering to checking out. The office was clean and open. The doctors were professional and took time to explain everything that was being done, and needed to be done. I would and will recommend this practice to others.”
– Brian D.
“Excellent service as usual! I enjoyed the new space and layout. All personnel were exceptional in their office manners and extremely helpful. Jennifer’s professionalism was superb in my deep cleaning with the water pic, answering all my questions, and delightful with her manner in handling me.”
– William S.
“I love this office and have had nothing but positive experiences every time I go. I have a history of negative dental experiences as a child and teenager, and to now not fear dental appointments is such a blessing! They make you feel like family!”
– Linda B.
“Everyone at this office is very helpful and knowledgeable. The office is quiet, well lit, and immaculate with comfortable chairs both in the outer and patient rooms. I am a chronic pain patient and they always make sure that my needs are met.
Dr. Pell always makes sure to thoroughly checkout every area and that I understand his desired treatment plan so I maintain healthy teeth and oral care.”
– Linda W.
“Over the years, I have been linked to a dentist in NYC whom I have had a personal relationship with over ten years. As anyone knows it is extremely difficult to make a transition from one professional to another without establish a level of trust.
Dr. Travis Bohrer, has been one of those exceptional individuals who from start to finish is extremely ethical in his practice. His integrity, respect, dedication, and pure honesty has made him not only a professional that I would seek for dental assistance but he has become a friend that I trust.
The other professionals I have encountered from the reception area, Ms. Kim, to the hygienists (Janice and Stephanie) have been flawless in their efforts to do the right thing the first time. Great people are not just developed over time, they are molded to a level of compassion that goes beyond their jobs. For this effort I commend each of you for your extraordinary talent, and most of all for convincing me to take the next steps together. You are appreciated; job well done.”
– Barry B.
“This was my first visit to Dr. Pell. The office is nice and the staff are wonderful. The advanced technologies utilized there are amazing. Dr. Pell is extremely pleasant and very easy going. All of this made for a very relaxed and comfortable experience. I am so happy to have found a great dentist.”
– Donna W.
“I have been a patient for over ten years and enjoy the laid back atmosphere and professionalism that Dr. Pell and staff gives to each patient. They really care about my concerns and take the time to address them.”
– Linda H.
“We love this dental office! I had my older daughter in on Monday afternoon and my little three-year-old daughter in on Tuesday morning for her first dentist visit. The staff is always kind and sweet to our children and make them feel completely comfortable.
Time was taken to introduce my youngest to all of the instruments before they began so she would know exactly what everything looked like and did. She felt very safe and secure during her appointment and will not hesitate to return next time.”
– Iris M
“Amazing and prompt! When I woke up with a problem tooth I thought it’d be a week before I was able to get in to see a dentist but when I called Dr. Pell’s office just to see if there was chance I could get in that day as a new patient I was surprised! Dottie was able to get me on the schedule and I was seen that afternoon. The office is beautiful and so easy to get to. I will definitely be returning for all my dental needs.”
– Holly H.
“What a great office! They were able to get me in to see the dentist faster than I expected. Everyone in the office was very nice and had very welcoming and friendly personalities. They all were very helpful in answering any question I had. Dr. Bohrer was very friendly and explained everything he was doing which put me at ease when getting my teeth fixed. Thank you all for such a wonderful experience at the dentist.”
– Natalia J.
“I’m a new patient to SFD and I was able to get an appointment within a day. I was seen almost immediately, upon arrival the day of my first visit and they were able to get me in for my cleaning the very next day.
The staff was incredibly friendly and efficient. Their new office is beautiful! Dr. Bohrer was wonderful! I look forward to a continued relationship with this practice for my family for years to come.”
– Christina B.